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Terms & Conditions

Effective Date: July 22, 2024

Introduction 

These are the Terms and Conditions (the “Terms”) for Therapprove LLC (“Therapprove”). These Terms apply to both users of Therapprove looking for care for their children (“Users”), and individuals licensed or certified to provide health care services (“Providers”) that use the service to promote their practice (together, addressed as “you”). These Terms apply when you visit our website at therapprove.com (our “Website”) use our application (our “App”), and use any of our products or services (together, the “Services”). These Terms and the Privacy Policy constitute the entire agreement between you and Therapprove regarding the use of the Services.

Responsibilities 

Please be aware that these Terms constitute a binding legal agreement between you and Therapprove. You agree you are responsible for your use of our Services and any resulting consequences. You may use our Services and interact with us only in compliance with these Terms and all applicable laws. Your use of our Services constitutes your acceptance of these Terms and our Privacy Policy. 

When using other Therapprove services, you may be subject to any additional terms that are otherwise made available from time to time.

Eligibility Requirements

For Users, by accepting these Terms through your use of our Services, you certify that you are at least 18 years of age.

For Providers, by accepting these Terms through your use of our Services, you certify that you have all necessary licenses and certifications to provide the health care services you promote, and can provide any and all documentation requested by Therapprove to show evidence of this certification.  All Providers must provide their National Provider Identifier (NPI) upon registration. You agree to provide Therapprove with immediate notice of any change, restriction, or limitation affecting your license to practice or your general ability to provide care. 

License to Our Services

For Users, Therapprove hereby grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right and license to use our Services subject to all conditions and limitations set forth in these Terms.  

For Providers, Therapprove hereby grants you a limited, non-exclusive, non-sublicensable, non-transferable and revocable right and license to use our Services for internal business purposes subject to all conditions and limitations set forth in these Terms. 

You acknowledge and agree that our Services are provided under license, and not sold, to you. You do not acquire any ownership interest in the Services under these Terms, or any other rights thereto other than to use the Services in accordance with the license granted, and subject to all terms, conditions, and restrictions, under these Terms. 

Disclaimers 

Therapprove is not a healthcare provider. No Medical Professional/Patient relationship is created with Therapprove through use of the Services. 

Therapprove does not provide medical advice. Any information and content presented on or through the Services is made available solely for general information purposes and is not intended as medical advice. Nothing on Therapprove is medical advice or a medical opinion.

No Endorsement 

Therapprove only functions as a referral service, and does not endorse or recommend any Provider. 

Representations & Warranties to Therapprove 

By using our Services, you represent, warrant, and agree:

  1. You meet all age and eligibility requirements expressed in these Terms;
  2. You are solely responsible for the accuracy, legality, and appropriateness of your use of the Services, including all data, files, and communications entered into the Services, as well as the use of downloadable assets generated from the Services; 
  3. You will only use our Services for lawful purposes; and
  4. You will only use our Services for its intended purposes. 

Prohibited Uses

You agree not to use our Services:

  1. In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries);
  2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personal information, or otherwise;
  3. To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation;
  4. To impersonate or attempt to impersonate Therapprove, a Therapprove employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing); or
  5. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm the Therapprove or users of the Services, or expose them to liability.

Additionally, you agree not to:

  1. Use the Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Services, including their ability to engage in real time activities through the Services;
  2. Use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any of the material on the Services;
  3. Use any device, software, or routine that interferes with the proper working of the Services;
  4. Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; 
  5. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, or any server, computer, or database connected to the Services or attack the Services in any way; or
  6. Otherwise attempt to interfere with the proper working of the Services.

Registering for an Account

In order to use or access certain Services or features of the Services, you may be asked to register for a User or Provider account (an “Account”) and become a registered user of the Services (a “Registered User”). By becoming a Registered User, you agree to:

  1. Provide accurate, current, and complete information about the Registered User during the registration process;
  2. Maintain and promptly update such information to keep it accurate, current, and complete;
  3. Maintain the security of your password and login information, and that you will not disclose your password or login information to any third party;
  4. Accept full responsibility for all use of any Account you register, and for any actions that arise from or take place using your Account, whether or not you have authorized such actions or use; and
  5. Immediately notify Therapprove of any unauthorized use of your Account. 

Provider Accounts

When registering for an account, Providers must provide contact information and uploads of requested copies of certifications, NPI records, or any other requested information. Therapprove may, but is not obligated to, perform verification of any submitted certification or documents.

Termination of Access

Failure to abide by the above sections constitutes a breach of these Terms, which may result in immediate termination of your Account or other access to the Services. 

Therapprove maintains the right to suspend or disable your access to the Services and any Account you may have created, or terminate these Terms, at our sole discretion and without prior notice to you if you breach the Terms, or if Therapprove otherwise determines such action is warranted. Therapprove reserves the right to revoke your access to and use of the Services at any time, with or without cause.

Modifications to Services and Availability 

We reserve the right to change, modify, update, patch, correct, withdraw, or amend our Services in our sole discretion without notice. We will not be liable if for any reason all or any part of the Services are unavailable at any time or for any period. From time to time, we may restrict user access to some parts of the entirety of our Services. You agree that we have no obligation to provide any updates or to continue to provide or enable any particular features or functionality of the Services.

You are responsible for both:

  1. Making all arrangements necessary for you to have access to the Services; and
  2. Ensuring that all persons who access the Services through your internet connection are aware of these Terms of Use and comply with them. 

Therapprove reserves the right to investigate and take appropriate legal action against anyone who violates these Terms. 

Cancellation of Your Account or Use of the Services

You may cancel your Account or your access to the Services at any time by contacting Therapprove at the contact information provided in these Terms. 

Upon cancellation of your Account, Therapprove may:

  1. Retain your information and content indefinitely;
  2. Continue to use your information for research purposes indefinitely; and
  3. Retain, use, and continue to show information about your use of the Services.  

Termination of Access

Therapprove maintains the right to suspend or disable your access to the Services and any Account you may have created, or terminate these Terms, at our sole discretion and without prior notice to you if you breach the Terms, or if Therapprove otherwise determines such action is warranted. Therapprove reserves the right to revoke your access to and use of the Services at any time, with or without cause.

Terms and Conditions for Providers

Providers are subject to the following additional terms when using Therapprove. 

Relationship Representation. Providers are welcome to promote the existence of their Therapprove account.Providers are prohibited from placing or promoting any Therapprove content on any website or other location that is offensive, harassing, threatening, vulgar, or otherwise inappropriate in Therapprove’s full discretion. 

Acceptance of Pings. Users have the ability to “ping” Providers they wish to speak to regarding care (“User Ping”). Provider’s acceptance of User Pings is, for the purposes of this agreement, Provider’s acceptance to communicate with the User. Providers are fully responsible for any and all care provided to Users or their children. Therapprove shall not be responsible for any care or payment as a result of connections made through Therapprove.

Use of the Platform. Providers agree to use the platform in a professional manner. When using the Platform, Providers agree to:

  1. Respond to all User inquiries and messages in a timely manner; and
  2. Only use the Services in accordance with applicable laws, regulations, and rules of professional conduct.

Insurance Requirements. Providers hereby agree to obtain and continue to maintain throughout the use of the Services, at the Provider’s full cost and expense, adequate professional liability insurance as required under applicable law and regulations applying to your use of the Services to cover your risks and liabilities under these Terms. 

Confidentiality. Providers understand and agree that Providers may be provided with personal or sensitive information through use of the Services. Providers are responsible for using and handling any personal or sensitive information in accordance with all applicable laws and the Therapprove Privacy Notice. 

Payment Terms for Providers

Monthly Subscriptions. All Providers must enroll in a monthly subscription (“Subscription”) to use the platform. Subscriptions are for business use only. Subscriptions may not be purchased for personal use. By purchasing a monthly subscription, you agree to an initial and recurring monthly subscription fee. 

Billing Information and Payment. You authorize us to continue to charge your payment method for the price of your Subscription, plus any applicable taxes, unless and until you cancel. All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms and may result in cancellation of your Subscription and status as a Registered User. 

Payment Failures. If charges for which you are responsible for fail at the time payment is due, we may continue to attempt to charge your payment method until such time as your payment method can successfully be charged and you will remain responsible for the payment of any such charges. You may be responsible for the costs associated with our efforts to collect amounts due to the extent permitted by applicable laws. 

Subscription Price Changes. We reserve the right to make changes to your Subscription price, frequency, or date of charge. If the cost of your Subscription increases, you will be provided with written notice prior to the billing period in which the change will become effective and you must opt into the price increase in order to continue to have access to your Subscription following the end of your current billing period.

Auto-renewal Cancellation. To avoid the automatic renewal of your Subscription, you must cancel your subscription at least twenty-four (24) hours prior to the end of your current billing cycle. If you cancel less than 24 hours before the end of your current billing cycle, your subscription will continue as scheduled and your cancellation will take effect at the end of the next billing cycle.

No Refunds. All purchases made are non-refundable.

Payment Terms for Users

Membership. For users, general account membership to Therapprove is free of charge. 

Pings. To contact a potential Provider on the Services, users must purchase “pings.” The cost for each ping will be displayed before purchase. Pings can be used to contact one Provider on the Services. Pings cannot be used more than once. To contact another Provider, additional pings must be purchased. 

Billing Information and Payment. You authorize us to charge your payment method for the price of each Ping, plus any applicable taxes. All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms and may result in cancellation of account.  

Payment Failures. If charges for which you are responsible for fail at the time payment is due, we may continue to attempt to charge your payment method until such time as your payment method can successfully be charged and you will remain responsible for the payment of any such charges. You may be responsible for the costs associated with our efforts to collect amounts due to the extent permitted by applicable laws. 

No Refunds. All purchases made are non-refundable.

HIPAA

In the event that Therapprove receives, maintains, creates, or transmits Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) from or on behalf of Users to Providers throughout the Services, parties acknowledge that Therapprove is acting as a Business Associate as defined by HIPAA and shall execute a Business Associate Agreement found here and incorporated herein by reference. 

Intellectual Property

Service Content, Software and Trademarks. You acknowledge and agree that our Services may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by Therapprove, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on our Services or Service Content, in whole or in part, except that the foregoing does not apply to any your own feedback that you legally upload to our Services. 

The Therapprove name and logos are trademarks and Service marks of Therapprove (collectively the “Therapprove Trademarks”). Other company, product, and Service names and logos used and displayed via our website may be trademarks or Service marks of their respective owners, who may or may not endorse or be affiliated with or connected to Therapprove. Nothing in these Terms or in our Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Therapprove Trademarks displayed through our Services, without our prior written permission in each instance. All goodwill generated from the use of Therapprove Trademarks will inure to our exclusive benefit.

Feedback Transmitted Through Our Services. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, and other information unrelated to information you provide (“Feedback”), provided by you to Therapprove is non-confidential, and Therapprove will be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

You acknowledge and agree that Therapprove may preserve content, and may also disclose feedback or content if required to do so by law, or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Therapprove, its users and the public. You understand that the technical processing and transmission of our Services, including your content, may involve: (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices.

Reviews. Users may submit reviews of Providers on the Services. Therapprove may publish such reviews to be accessed by other Users of the Services. Therapprove is not responsible for the contents of reviews and shall have no obligation to review, modify, or remove reviews, except as required by applicable law. Therapprove is not responsible for any effect reviews have on Providers’ practices. 

Linking to the Services

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express consent.  

Third-Party Services

Our Services may provide links or other access to other third party sites and resources on the internet. Therapprove has no control over such sites and resources and Therapprove is not responsible for and does not endorse such sites and resources.

Communications

As part of your use of our Services, you consent to receive electronic notifications from Therapprove. You may opt-out of receiving certain notifications from Therapprove by completing the opt-out process provided in each email message. By opting-out, you understand that we may not be able to communicate certain information to you. Please note we may still contact you regarding certain transactional announcements or notifications even if you have opted-out from other messages.

Third-Party Advertising & Marketing

Therapprove may employ third-party advertising and marketing to deliver ads, information, and other promotions to you, both through our Services and other mechanisms. By agreeing to our Terms, you agree to receive such advertising and marketing from Therapprove and our partners. If you do not wish to receive such advertising, you may opt out with the instructions provided within the communication. Therapprove may compile and release information regarding you and your use of our Services on an anonymous basis as part of a customer profile or similar report or analysis. It is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through our Services.

Disputes between Users and Providers

Both Users and Providers acknowledge and agree that disputes between Users and Providers must be resolved directly. Therapprove shall not be obligated to enter or remedy any dispute between Users and Providers. Therapprove shall have no liability for any dispute between Users and Providers. 

No Duty

You acknowledge and agree that Therapprove does not owe a duty of care to you regarding your use of the Services or any other activity contemplated under these Terms. You acknowledge and agree that Therapprove does not control the users you encounter on our Services, the content you view, how you interact with that content, and how that content may impact you. We have no special relationship with or fiduciary duty to you. 

Indemnity and Release

You agree to release, indemnify, and hold harmless Therapprove, its affiliates, and its and their respective officers, employees, directors, members, and agents from any from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of, or relating to, your use of Services and interactions with us, your violation of these Terms, or your violation of any rights of another.

Disclaimer of Warranties Related to our Services

YOUR USE OF OUR SERVICES AND YOUR INTERACTIONS WITH US IS AT YOUR SOLE RISK. OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THERAPPROVE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

THERAPPROVE MAKES NO WARRANTY THAT: (I) OUR SERVICES OR OTHER INTERACTIONS WILL MEET YOUR REQUIREMENTS, (II) OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH OUR SERVICES WILL MEET YOUR EXPECTATIONS.

Limitation of Liability 

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THERAPPROVE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THERAPPROVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE OUR SERVICES OR ANY CONTENT; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM OUR SERVICES; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT, TRANSMISSIONS, OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR SERVICES; OR (V) ANY OTHER MATTER RELATING TO OUR SERVICES OR CONTENT. IN NO EVENT WILL THERAPPROVE ’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID THERAPPROVE IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED U.S. DOLLARS (US $100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF OUR SERVICES OR WITH THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF OUR SERVICES.

General

Modification of Terms. We may modify these Terms at any time. We will post the changes on our website or platform with the effective date, and notify you of any material changes. Your continued use of our Services or continued interactions with us after the date of any such changes become effective constitutes your acceptance of these Terms.

Governing Law. Terms will be governed by the laws of Indiana without regard to conflict of law provisions. With respect to any disputes not subject to the dispute resolution procedures set forth above, you and Therapprove agree to submit to the personal and exclusive jurisdiction of the local courts located in Marion County, Indiana and the federal courts located in the United States Court of the Southern District of Indiana. Therapprove may assign or transfer these Terms, in whole or in part, without restriction.

No Waiver. The failure of Therapprove to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. 

Severability. In case any provision of these Terms is found by a court of competent jurisdiction to be invalid, the validity, legality, and enforceability of the remaining provisions will not be affected and remain in full effect. The parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision.

Claim Limitations. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of the use of the website or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Contact Us

Please contact us at Support@therapprove.com.